ConnectAI, one queue for what came in
A new Back Office section in ConnectAI gives staff one place to see inbound patient communication and document arrivals. Threads arrive tagged by channel and intent, anything the classifier was unsure about waits in its own Needs Triage view, and front-desk staff reply inside the thread the patient already started. Reminder flows are built once as ordered steps, and inbound records activity across five channels sits in a single view.
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