What's New

A new Back Office section in ConnectAI gives staff one place to see inbound patient communication and document arrivals. Threads arrive tagged by channel and intent, anything the classifier was unsure about waits in its own Needs Triage view, and front-desk staff reply inside the thread the patient already started. Reminder flows are built once as ordered steps, and inbound records activity across five channels sits in a single view.

The ConnectAI on-site connector now brings the integration gateway to the edge: scanners pull the day's worklist over DICOM Modality Worklist, studies arrive by C-STORE, queries are answered by C-FIND, and HL7 orders flow to and from the RIS and EHR — no manual entry at the console.

A new productivity dashboard in ConnectAI tracks per-provider output — RVUs, studies, adoption, and QA — with MGMA benchmarking and MIPS views, plus exportable, printable reports for leadership.

Custom Flows is a clinical workflow engine in ConnectAI. Build guided flows for triage, ED disposition, and care coordination, with AI assistance along the way — turned on per site so each location runs the flow that fits it.

The new ConnectAI Front Desk module turns your reception into a single guided flow — patient arrives, eligibility runs, consent gets signed, copay gets collected, encounter opens. At the end of the visit, check-out closes the encounter, books the follow-up, and emits a claim-ready event. One workspace, one consistent flow, every visit.

ConnectAI Voice Agents is now available. An AI front-desk agent answers your inbound phone line, verifies the caller, and handles four routine flows on its own — appointment confirmations, rescheduling, eligibility verification, and general practice questions. Your staff steps in only when the call actually needs them.

Managing your studies in ConnectAI just got easier. A new Studies tab gives you full visibility into every study in your account and lets you remove the ones you no longer need — no support ticket, no waiting.