ConnectAI Front Desk — Guided check-in and check-out in one workspace
The new ConnectAI Front Desk module turns your reception into a single guided flow — patient arrives, eligibility runs, consent gets signed, copay gets collected, encounter opens. At the end of the visit, check-out closes the encounter, books the follow-up, and emits a claim-ready event. One workspace, one consistent flow, every visit.
What's new
A reception shell with live counters
The Front Desk view shows your today's-schedule table with subscription-driven flow counters across the top: Scheduled, Arrived, Checked In, In Encounter, Ready, Checked Out. A chromeless wall-monitor view drives waiting-room displays, and stuck-patient alerts fire at the 25-minute mark.
The check-in flow
When a patient arrives, your staff moves them through one guided workspace:
- Eligibility precheck — Stedi 270/271 returning a FHIR projection in under 8 seconds, async fallback for slow payers
- Insurance card + driver's license scan — AWS Textract OCR pulls the fields; staff confirms via diff review
- Consent acknowledgement — latest applicable consent version, signed on the staff iPad
- Copay collection — cash, cheque, or defer-with-reason (Stripe lane lands in a later phase)
- Encounter open — appointment status flips, encounter opens,
check_in.completedevent fires
The check-out flow
- Encounter close — appointment marked checked-out, visit summary generated
- Inline follow-up booking — the next appointment is on the books before the patient leaves the desk
- Claim-ready emit — downstream services pick up the closed encounter for same-day claim submission
Walk-in registration in under 5 minutes
When a patient arrives without an appointment, the same workspace handles registration → patient match → schedule slot → eligibility. Target p95: 5 minutes from walk-in to checked-in.
No-shows and late arrivals are finally distinct
Today most front-desk systems mis-code late arrivals as no-shows, corrupting your schedule for the rest of the day. The new flow gives both states their own UI and audit trail.
What this means for you
- The 60%+ of daily front-desk friction (paper forms, eligibility lookups, missed copays, unsigned consents, open encounters, missed follow-ups) consolidates into one screen
- Same-day claim blocks (caused by encounters left open overnight) get resolved by check-out firing automatically
- Front-desk staff onboarding gets faster — the workspace is self-teaching for a new SiteAdmin on day one
Target metrics
- ≤ 3 min p95 check-in time (arrival → checked-in)
- ≥ 95% eligibility verification success
- ≥ 60% copay collected at check-in (v1 baseline; ≥ 80% target after Stripe lane lands)
- ≥ 95% same-day check-out completion
- ≤ 5 min p95 walk-in registration time
Where to find it
Open ConnectAI and select the Front Desk tab. Available now for imaging centers (RadioViewAI) and clinics (AizaMD).
Want to see this in action?
Book a live demo to experience the latest features.